Easy Returns & Exchanges
If for any reason you're unsatisfied with your Tano handbag we'll take it back within 30 days.
Return or Exchange by Mail
Need an exchange right away?
Order online or call 914-241-0628 for the fastest delivery.
1. Locate the Packing Slip
Find the original packing slip that came with your order.
2. Prepare Your Package
Include your return item and receipt, invoice or packing slip, using the original package if possible.
3. Attach Shipping Label
Print USPS Convenience Label by following the below link. Please have your order number and zip code handy. Return shipping is $8.50 per package
Print a return shipping label (a flat fee of $8.50 will be deducted from your refund)
Send package without USPS Convenience Label
If you choose not to use our USPS Convenience Label, you will be responsible for paying all return shipping costs up front.
Ship your return to:
350 Lexington Avenue
Mount Kisco, NY 10549
4. Ship Your Package
Take your package to your local Post Office.
When can I expect a refund?
Allow up to two weeks to receive your refund from the time we receive your package. In most cases, we will refund the original payment method. Gift recipients will receive merchandise credit.